Our goal is to provide you with the best shipping options every day. We deliver to hundreds of customers, ensuring that we always provide you with the highest levels of responsiveness.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
SHIPPING METHOD :
transit time is 3-4 business days (Monday to Friday).
The order cut-off time will be 05:00 PM Eastern Standard Time (New York).
handling time is 1-2 business days (Monday to Friday).
Shipping rates are:
Free Shipping all over the USA.
We deliver throughout the United States
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid addresses, customs clearance procedures, or other causes.
All the orders are shipped on a Delivery Duty Unpaid (DDU ) basis. This means prices are exclusive of all taxes and duties. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
For your safety and security, we do not deliver to APO, FPO, or PO box addresses. Moreover, a signature is required for the delivery of the items.
Once we ship the order and provide a tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer’s responsibility to contact the courier company. We recommend you follow up with the courier once you are provided with the tracking number. After multiple delivery failure attempts at the provided address, the courier company might destroy the parcel and we will not be responsible in that case.
In case of delay for any reason, we will immediately contact you.
During Covid19 deliveries may take a little longer.
This period is beyond our control and is necessary to fight against the virus by ensuring 100% secure deliveries.
Please keep in mind that carriers may experience delays caused by COVID-19. If there is a significant delay in dispatching your order, our customer service team will contact you via email.
If you put an incorrect address during checkout and the product returns to our store after delivery, then we will not be responsible for the loss of your order.
Once your order has shipped, we will immediately send you a shipping confirmation email with a tracking number. If you have not received an email, please check your spam folder. You can track your order at any time on our Order Tracking page.
Lost or Stolen Packages (if applicable)
www.stellus.us is not responsible for lost or stolen packages whose delivery is confirmed to the address entered for an order. Upon request, www.stellus.us will confirm delivery to the address provided, delivery date, tracking information, and carrier information for the customer to investigate. For more information contact our customer success team via email at firstname.lastname@example.org
Change of delivery address
For a change of delivery address request, we are able to modify the address at any time before the order is dispatched.
After placing your order, you have 24 hours to contact our customer service and request the modification or cancellation of your order free of charge. Also, there are no refunds for cancellations after 24 hours of placing the order.
Proof of delivery:
For certain delivery locations and for certain high-value products, our delivery partner may require valid identification for delivery of the goods. Please call us on +1805-242-8028 if you have any questions.
www.stellus.us products come with a 30-day money-back guarantee.
If you purchased a product from us and there is a problem, you can return it within 30 days of your purchase for a full refund. For more information, visit our Return Policy page.
Item packaging details
All our items are packaged in two-way polystyrene (OPP), which has many advantages in terms of quality preservation:
Withstands high tensile force
Preserves heat and light radiation
CLICK HERE TO CONTACT US DIRECTLY!
Customer Support 24/7:-
Phone: +1 (309) 204-2753
Address: 4116 Nichandros St, Castro Valley, California 94546, USA